All the apartment descriptions and information apply to the published apartments and the current activities listed on this site. Whilst RakaTravel will do everything in its power to make sure that the details are correct and as accurate as possible, RakaTravel will assume no responsibility for any errors or omissions that may occur. RakaTravel also reserves the right to change the published information on the website at any time including prices, descriptions, and photos. RakaTravel reserves the right to update any of these Terms and Conditions at any time if it is deemed necessary, and in the interest of the company. Users are responsible for reading the Terms and Conditions outlined on this page. Accepting the use of this website or booking any of the apartments or activities with a RakaTravel agent immediately implies that these Terms and Conditions have been accepted.
- Your apartment is booked upon receipt of the booking deposit.
- This pre-payment should be made by bank transfer or PayPal. Your booking is not confirmed until RakaTravel receives the pre-payment and you have received the confirmation email from RakaTravel. The confirmation email contains all your booking details such as the address of the apartment, contact details, balance due and other arrival and departure instructions.
- The remaining balance due for the booking may be paid by bank transfer at least 2 days before arrival or on arrival at our office. For bookings over Christmas and New Years (23.12 - 03.01) the balance must be paid at least 4 weeks before the booking begins.
- The booking deposit is non-refundable.
- In the unlikely event that RakaTravel is unable to provide the client with the property that they booked or a property with similar or better characteristics a full refund will be issued within 7 working days. RakaTravel reserves the right to cancel a booking in the unlikely event that the apartment becomes unavailable for the booked dates, RakaTravel will however endeavor to find a suitable replacement before cancelling the booking.
Extra services, not covered within the reservation, ie, transport, trips or activities should be paid for in cash or bank transfer.
The following Rules set out the terms and conditions of holiday apartment rental. By making a booking, you accept these Rules. Rakatravel, reserves the right to refuse acceptance of a booking.
Check-in times are 3pm - 8pm (Villa Polaniorka 4pm-8pm), however, if possible, we will always try to accommodate clients arriving early. It is important that we have your correct arrival time, which will be confirmed with you prior to your arrival, otherwise your check-in might be delayed.
Departure time is between 8:00-10:00 am, the exact departure time will be confirmed on arrival or during the stay. It is important that we have your correct departure time, which will be confirmed with you prior to your departure, otherwise your check-out might be delayed.
Checking-in or -out at the time different than indicated above causes charging an extra fee, paid at site. This option is not always possible and has to always be confirmed with RakaTravel first. Arriving after standard check-in times may result in booking cancellation by RakaTravel. In this case no booking fees will be refunded.
20:00 - 00:00 – PLN 50 extra
Please note, it is not possible to check-in after midnight.
Checking-out at: 00:00 - 05:00 – PLN 100 extra
Checking-out at: 05:00 - 08:00 – PLN 50 extra
Should the client lose the keys to the apartment, they shall promptly notify the agency representative of this fact. A fee of PLN 200 shall be charged for lost keys or remote control. The guest shall be legally and otherwise liable for the use of the apartment during their stay therein, and in particular, they shall comply with the rules valid in the entire building.
Guests are kindly asked to respect the night quiet time from 10 p.m. to 7 a.m. Guests are asked not to disturb other guests staying in the building. RakaTravel has the right to terminate the rental agreement with immediate effect in the case of any negative or aggressive behavior or any persons disturbing the peace and / or damaging the property. Only guests stated in the booking are allowed to stay at properties managed by RakaTravel. No such termination shall entitle the guest to be reimbursed for any previously paid fees.
In the event of the occurrence of force majeure events, RakaTravel shall have the right to cancel the agreement. This also applies to cases in which the personal safety of the customer or their property may not be guaranteed for reasons beyond RakaTravel’s control. Any amounts paid by the customer shall be promptly returned following the deduction of any amounts due for previously provided services. The agreement concluded by and between RakaTravel and the customer only covers accommodation rental.
Transport, meals and leisure time activities shall be the responsibility of the customer, unless any other activity has been booked and confirmed. The rental price includes utilities (gas, electricity and water), as well as cleaning upon departure.
The only additional fee charged by RakaTravel shall be a visitor’s tax in the amount of PLN 2 per person per night.
Tours & Trips
RakaTravel will not be held responsible for any injuries occurred whilst participating in any of the tours or lessons on offer. Our instructors and guides are all highly qualified and will do everything in their power to provide you with safe conditions to participate in the tour or lesson but will not be held responsible for any injuries or damage. It is advisable that guests participating in tours and other activities have their own insurance.
We offer refunds in case conditions are such that a tour or lesson cannot take place. RakaTravel reserves the right to cancel tours and lessons and will provide our customers with a full refund.
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All images and content featured on this website is property of RakaTravel and is subject to copyright laws. Duplication, processing, distribution, or any form of commercialization of such material requires prior written consent.